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Jira data not getting populated in DevOps Insight release command center dashboard

I have integrated Jira with ElectricFlow. While running getcollectiondata from my release I am getting the below results :

      1;
     Sent payload feature: {
        "releaseName" : "JenkinsRelease",
        "source" : "JIRA",
        "featureName" : "Cancelling a Generic Service Appointment after confirmation from Dealer",
        "status" : "Done",
        "pluginConfiguration" : "test",
        "modifiedOn" : "2018-12-20T13:03:41.000Z",
        "key" : "TCON-15",
        "pluginName" : "EC-JIRA",
        "timestamp" : "2018-12-20T13:03:41.000Z",
        "releaseProjectName" : "T-Connect_Toyota",
        "releaseUri" : "AND%20fixVersion%20IN(JenkinsRelease)",
        "resolution" : "Done",
        "baseDrilldownUrl" : "http://10.1.1.1:8080",
        "type" : "Story",
        "createdOn" : "2018-03-09T07:47:51.000Z",
        "sourceUrl" : "http://10.1.1.1:8080/browse/TCON-15"
     }
 
 Payloads sent: 1
 Saved metadata under property /projects/Default/ecreport_data_tracker/EC-JIRA-issuetype = Story AND project = TCON-feature

It seems the output is as expected but it is displaying nothing in release command center dashboard(Stories,Stories resolved). What am I doing wrong?

avatar image By anjani1983 0 asked Dec 20, 2018 at 07:21 PM
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2 answers: sort voted first

Can you check the "report" in the UI to confirm the data is there? Also by default, the RCC shows only stats for the last 10 days I think

if that does not help, it may be time to open a ticket with Support

avatar image By lrochette 5.9k answered Jan 16 at 09:32 PM
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avatar image anjani1983 Jan 17 at 02:44 AM

Hi Irochette,

Thanks for your reply. I have checked the report in the UI of last 10 days but no data is available there .

avatar image lrochette Jan 17 at 02:49 PM

support should be able to help, you will have to provide the parameters to your CollectReportingData procedure call in addition to the commander.log

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Hi Irochette,

Thanks and for your reply. I am using electric flow free version. Can i ask help from support if i am using free electric flow version. Please guide me how can i reach to support with this.

avatar image By anjani1983 0 answered Jan 24 at 09:36 AM
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avatar image lrochette Jan 24 at 03:20 PM

support is only available for paying customers. Do you see the data in the Report associated with that widget? If not, we will have to query eleasticsearch directly to see if the data made it to the DevOps Insight server.

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